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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page. | |
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"I liked the store right from the time I walked in the door. Bought Helmet, Tires, and numerous parts / pieces to put my old Superglide back together. Found Tim to be knowledgable, friendly and helpful with all my questions and purchases. Alll the staff I met appeared " Top Shelf " I will certainly be back in the future.
Harry"
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By: Harry Granville,NY
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"Had repair done on my 2008 Lowrider and the service was great.I dealt mainly with Butch and Alise and found them to be the best people I have done business with in any area,all of the other staff were also very nice and professional I wouldn't think of going anywhere else.They are not the biggest but they are the best."
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By: Roy Gansevoort,NY
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"I am very happy with the work performed on my bike, the '85 ElectraGlide and very happy with the service department, as I am with the rest of the shop. And it made me feel good when Tim came out to tell me he thought this bike was in great shape for one this old. That means alot. Thanks a bunch for everything! "
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By: MARY WYNANTSKILL,NY
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"On vacation with some friends ,(were from ohio) . we went to a restruant for breakfast and a guy backed into the front of my mint 1988 classic.had the bike taken to mcdermots where i was treated like royalty.Alise was my first and main contact. i've never been treated so well by any company . from start to finish i was happy. Alise and your staff went all out.perfect paint match especially since the bike was 22 years old. had nothing but compliments.."
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By: Richard roaming shores ,OH
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" To Owner Tom McDermott: Just want to comment on how well your employee Lorrie is at her job. I live in Schenectady NY and spend alot of time in Ticonderoga, we keep a boat at Snug Harbor Marina. I stopped in your dealership for the first time two weeks ago. Let me say I was very impressed with your dealership but more importantly one of your employees. Lorrie was great as I overheard her assisting customers. You can tell her number one goal is to provide the ultimate customer experience, not just good customer service. I deal with my local HD dealership and I wish they had more people like her. It is because of her I will make a point to stop at your location on every trip to Ti and even though it would be difficult for you to service my Harley I will always make an effort to do so.
I work in a retail busines where service is number one and I just want to give Lorrie credit for a job well done. If he weather holds this weekend I already mentioned to my wife we would be making a stop at your dealership."
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By: Tom Schenectady,NY
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"I've never filled these out but just wanted to give the guys in service credit where it's due who were there last thursday 7/14.(forgot all their names) First off I was on a day ride to Lake George from MA and my clutch cable snapped, so they sent out a trailer at a reasonable price. They set me up with a new cable and took the time to explain my tight clutch and what I can do to fix it. The main part is that this all happened at the end of their workday, ended up being past hours too. and everyone acted like it was THEIR bike down and out. I found McDermott's by mistake but next time I'll be looking to go here for these guys to Dyno my bike before the end of the season. "
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By: Freddie South Lee,MA
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" Good people, you get that feeling 5 minutes after being there. I purchased my ride from another dealer due to inventory reasons
After dealing with another dealer it is refreshing to due business with Mcdermott's. They due their very best to serve your needs even when they are swamped.
I'm lucky to have them so close to my home.
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By: Steven Cornwall,VT
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"While I was skeptical on leaving my Harley at Mcdermotts all winter I must say I was truly surprised beyond belief.! They made me feel comfortable leaving my bike out of my sight (first time it has not been with me) and took exceptional care of it like it was their own. I am truly grateful for their caring professional service. They not only took exceptional care of it all winter but serviced it and tuned it so it is the best that it has ever run. Mcdermotts is a fantastic group of people and I look foward to doing business with them for years to come.
Best Regards,
Keith Rose
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By: Keith Saratoga Springs,NY
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"during Americade 2011,i stopped by for parts and accesss.Laura Carta,was very helpful on a busy day,she even remembered me from a year ago,when i bought my 08 ultra,even when i lost 180lbs.Butch helped me with a used heat shield for the cross over pipe,to you all,THANKYOU...big mike sweeney"
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By: michael massena,NY
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"My Road King broke down the second day of Americade. The bike is still under warranty but I was three and a half hours from where it was purchased. I limped it in to McDermott's in Fort Ann. Based on previous experiences with other dealerships, I was expecting a less than friendly greeting. I couldn't have been more wrong. From the minute I rode into the lot, the service personnel were fantastic. I was treated like I had been a customer for fifty years. Butch diagnosed the problem very quickly. Unfortunately, the part was not in stock and was back ordered. Alise jumped on the phone and called every dealership in a two hour radius. When no one had the part, she contacted the motor company and put the pressure on them until they agreed to overnight the part. While I was waiting my bike to be repaired, I saw a steady parade of dejected looking Americaders come in with the typical vacation ruining service issues (tires, starters, clutches, cables, etc.). Alise, Butch and the rest of the service personnel worked like a well oiled machine to diagnose and repair each problem. The most impressive part was that in spite of being swamped, they took the time to treat everyone like a life long customer. This is the way that all Harley Dealerships should be run. "
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By: Roger Springfield,MA
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"Upon arriving at our motel my HD motorcycle would not start, I called your dealership up and was told to drop it off and it would be repaired. Thinking it might be my starter and that I would have a big bill for replacing it , your service department found only that I had a loose wire on the starter and repaired it at very little cost to me. Thanks for being very honest and making my stay stress free. Thanks agian to your staff who where very helpful and made me fell at home. Garry"
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By: Eligh Newington,ON
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"I bought my latest H-D Ultra Classic, it was a one owner bike. I took it to Mcdermott's to discuss an easy clutch, having it ordered and installed. Tim, Doug, Butch and the younger fellow were all of help, the younger lad talked me into the easy clutch, Tim was very helpful in helping me find a problem with my Intercom hookup, to the point where he actually came out and took the seat apart and checked the hookup. Butch was able to locate the problem, plus the crew did my easy clutch. Doug help me lookup the parts needed and helped me order it. I got the bike back and the easy clutch is the greatest thing if you suffer from severe pain in the hand and wrist, or old age!!! This was a great investment, and McDermotts have a new customer. Thanks to all the McDermott crew!!!"
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By: TJ Gansevoort,NY
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"I had been looking for a specifice bike for about 2 years. I found exactly what I was looking for on McDermott's web site. My entire experience with this dealership has been exceptional. All of the staff that I encountered have been top notch. I even ran into one of the staff (Lori) that I dealt with in my hometown area, several miles away from the dealership. Not only did she recognize me, she remembered to check into an inquiry I made when she returned to work. This from a causal remark I made ~ and, it was on her off time! Truly exceptional..."
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By: Lillian Brant Lake,NY
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"You guys are the awesome. My transaction was smooth just the way it should be. You have the best staff. Thank You"
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By: Chris Vermontville,NY
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"Started coming to Tommy back in 1968 when I had a 68' BSA 441 Victor. He was a BSA/Triumph Dealer back then. I can understand why Harley sought Tom out to handle their bikes & become the Harley Dealer. His reputation preceeds him. Honest, dependable, straight shooter, no BS. Great staff & dealership. If I lived closer no one else would touch my bike!"
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By: Rick Palmer,MA
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"04/10 WOW - Can not give you enough praise. Today we took off for a ride, detination McDermotts. About 15 miles from your store my front tire went flat. It was a late Sunday afternoon and your store was about to close.. My friends made a call to your place and you agreed to fix my tire. My friends took off with my tire, leaving me with the rest of my bike in Fort Edwards. I really wish I made it up there to personnally thank you today. I will definately be in soon so I can meet the people to worked late to keep me riding! Quick shout to all my friiends to! Thank you DeWitt, Carol, AnnMarie, jay, George, Keith, Ozzie and Aaron!
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By: Silvia Albany,NY
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"We visited in December 2010 while in Lake George for a weekend Christmas shopping excursion and were given directions to your location. Very nice dealership and we happened to arrive on your Customer Appreciation day...free chile was excellent and discount & clearance items available were a bonus. Will be there again this December when in Lake George.
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By: Tom Cornwall,ON
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"One of the nicer stores I have had occasion to visit, here in NYS and elsewhere. Every person there was outstanding in their friendliness, willingness to assist, etc. Customer service as it SHOULD BE! Can't wait to come back! Overall, a great feeling to shop there! The hour and a half to get there is worth it to me!"
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By: Art Northville,NY
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"I can't thank your dealership enough I broke down in Whitehall and you brought me a battery so I could continue home. WOW that is what customer service is all about. If I ever buy a new bike you will be my dealer THANK YOU!!!!
ps. we made it home safe and sound thanks to you and the wonderful people that work for you"
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By: David Rome,NY
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" A couple of weeks ago we were on a trip to Lake George and a friend's passing light on his Heritage went out. We stopped at McDermotts about 10 or so minutes before you opened for service. Brandon saw us outside and asked how he could help. We told him what the problem was and he left for a minute and then returned with a light from a wrecked bike. He even let us borrow a screw driver to change it. The light worked fine and he didn't charge us for the used part. We were very grateful for him going above and beyond the call of duty and helping us out far from home.
This simple task left us very impressed and later that day we returned and spent more money than that light would've cost.
Absolutely the type of service that keeps customers happy and have them returning time and time again. I will always stop in at your dealership when in the area and always put in a good word for you when I hear of others traveling to your area.
TX Adam"
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By: Adam Newtown,PA
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"I just purchased a new 2010 Harley Deluxe (Scarlet Red & Black) I love the machine it is the ultimate ride. The thing is I fell in love with that machine over 2 yrs ago when I saw one at a NH dealership just after it was aquired by new owners and I was insulted into buying a Victory instead. A few couple of weeks ago we stoped by McDermott's to look around as we did frequently when ever in the area and there sat a beautiful Deluxe, I asked Doug if it was ok to set on it and he thanked me for asking and then the ride began. I fell in love with the Deluxe all over again and this time was treated like someone special and in no time was on my way to being a new Harley owner. Doug & Lorrie are wonderful people to deal with and go the extra mile to see you are happy. Thank You Guys for everything, you are definately assets to that dealership. TY Rose"
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By: Rosemarie West rutland,VT
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"Every year I go to Americade I always stop at your store,its like a small town atmosphere. I looked at a Benchmade knife this year but didnt but for some reason. I called today and spoke with Cindy in showroom sales and she went out of her way to locate this knife and shipped it to me, wow what service, cant wait to go back next year.....Bill Yamnitz"
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By: Bill Akron,NY
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"i just want to give kudos to your staff at the dealership for coming to the rescue this past weekend. I had a flat tire and you were there to help and it was after closing hours to boot. I was very pleased with the service and the help from the staff on the floor who was very patient. i would recommend you highly for anyone wishing to purchase a bike, thanks again i will be sure to stop next time im in ther area, thank you"
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By: Kevin walden,NY
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"friendly, knowledgeable staff. Even understood my accent.! saved me a fortune!!!!! these guys know their way arond a hog.! will use them again and again."
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By: elmer omagh, co.tyrone. northern ireland,XX
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"I wish other businesses could learn about customer service from our friends at mcdermott's. This is the only place I know where you are always greeted with a smile, always remember your name,and give you the best service around weither it is sales, service,or parts. I always feel at home when I stop in. In fact we were on vacation last year in jamaicia and the only people we emailed were our friends at mcdermotts. Keep up the great work."
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By: DENNIS ticonderoga,NY
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"Bonnie and I pick-up our Road King the first week of August 2009 and been having a great time riding. Our special thanks goes out to Tim Allen who helped us out on the bike and the accessories, and lets not forget Alise and Lorrie, the two gals that really made it fun. Every employee at Tom's is a pleasure to deal with. We never had such a good time purchasing a vehicle and will do it again. Thank you again and see you all soon.
Bob and Bonnie"
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By: Robert Corinth,NC
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"Buying my 2009 Sportster was an awsome experience. I enjoy knowing the staff and will always go to McDermott's. I love Lorrie and Alise and everyone there! I will recommend McDermott's to everyone I meet!"
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By: Renee Hudson Falls,OR
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"Back in "96", when buying a Harley meant waiting lines and buying bikes, colors and models, sight unseen. I stumbled into a small dealership on the advice of a friend and I will never forget the warm welcome I received from Tom and his family. There wasnt a bike in the shop that didnt have a "Sold "sign on it. Well, discouraged as I was, Tom showed me a used Sportster, 1988 I think, and he convinced me he knew the bike and it was a solid one. Not wanting to wait months for an available bike I sat down and started filling out the paperwork, I think the womans name was Laura that was assisting me. These people were so nice!!!!! Anyway, as i was finishing up my contract on the 88, the phone next to her rang, and within three minutes she called tom over and i heard her tell him that the 1996 Patriot Red Sportster on the showroom floor had just been canceled. Tom told her to offer it to me if I was serious about buying a bike. Too many times I guess, someone with 500 down and a dream would reserve a bike, but then when it arrived they wouldnt be able to get financing...So instead of going to his list he offered me the bike.... That was the start of my long held respect and admiration for this fine group of people. I traded that bike in a few years later on a 99 FXDL and they had moved to their new locatiuon by then. The whole process was unbelievable.. great price, great service and they always treated me like family up there. Well worth the ride from 20 minutes south of Albany. Anyway, i learned to love riding so much I started to yearn for longer summers, so my family and i moved to Hawaii.... I sold the 99 to afford the move and I have bought two bikes since over here. Both transactions were strained and service was poor.... I have missed the folks at Mcdermotts a thousand times since 2000, often wondering how Tom was and the rest of the family. Well, a couple days ago I was in a Waipahu, Hawaii HD shop and spotted a little cabin on the back of a T shirt with the name Mcdermotts on a soldier that was stationed over here. he too was buying a new bike and was lamenting he wished he was back in New York with you guys. Anyway, I hope this long boring story finds you all well, and i just wanted to pass on that your dealership is legendary. There is nothing even close in Hawaii....For those of you thinking of buying a new or used bike... no distance is too far to travel to experience this dealership.....Make the trip, you'll be glad you did....."
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By: Thomas Kapolei,HI
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"I recently purchased my first Harley Davidson and I cannot say enough about the staff at McDermott's. They were AWESOME and it truly added to the experience. Tim, Alise and Lorrie were very profeesional and placed me at ease on the new purchase.
Thanks Guys!!!
I love the Bike!!
Andy"
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By: Andrew Hudson Falls,NY
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"Greatest dealership to work with. Tim and aliese were excellant made the purchase of my 09 electra glide standard perfect would definatly go there for future hd purchases"
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By: Frank Chestertown,NY
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" Had a broken drivebelt fixed on a saturday night during bike week. The service I got from them was outstanding. Had the bike back in 3hours. I well always go back to Mcdermotts and I'm going to buy my next bike from them."
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By: Christopher Scarsdale,NY
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"I feel as though I must comment on the outstanding job the service department did on my 2001 FXDL. I had been having problems starting the bike recently and we surmised the problem was a new battery. We put the new battery in ourselves and I drove it from Salem, NH to Americade 2009. Our last stop of the day, before the hotel, was at McDermott's Harley Davidson. When we went to leave, my bike wouldn't start and I was the last bike of the day taken in for service. Not only did the service department keep me updated on what was going on, it turned out that my regulator had gone and taken the new battery with it. Since I had used an HD battery, they were great about warrantying it. They charged me a very fair price for the work and I have to say the customer service representative was outstanding in every way. You are, by far, the NICEST HD personnell I have ever dealt with, hands down! My ride was fixed and I was on my way - never mind that the technicians had been there from 7:00 that morning - they stayed until 8:30 pm to make sure I had my bike for Americade. Although you're too far away to bring my bike in for service on a regular basis, whenever I'm in that area you can be sure you have a customer for life! Amazing people!!!"
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By: Rita Salem,NH
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"My wife and I spent 3 days at Americade this year. After the first day, I noticed that my bike was riding hard and required a new motor mount. I called your dealership at 0930 on Saturday morning and was told to bring it in right away. From the minute I placed the call to the minute my bike left after being repaired, your staff was amazing. I feel that with such great customer service, it should be acknowledged."
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By: Mark Ingleside,ON
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"Just bought my first Harley (XL 1200N). I had visited a few other dealerships and did not feel I was being treated fairly just because I was a girl. When I walked through the doors at McDermott's, I immediately felt comfortable! It was easy to see that the staff all works as a team. Thanks so much for making my first purchase so easy!!!! I will definitely make the trip back down for all of my service/accessory needs, and of course my future Harley's! "
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By: Molly Richmond,VT
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"i just want to say thanks for the awesome help choosing the bike that would make me happy!! You girls and guys hit the nail on the head!! i have had many compliments on the way the bike is set up and dressed up!!! it handles and rides awesome!!! The whole mcdermotts crew rocks!!!! thank you!!! :) aka your happiest customer!!!! screw it lets ride!!!!!!!! "
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By: Justin Stillwater,NY
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"Grage Party for the Ladies
I just wanted to say Thank You for having it it was fun and educational. Woo-hoo I can pick up a 700 pound bike by my self add more to my bike and my self thats safe pratical and cool. The Dyno was a wonderful addition to be able to go through all the gears of a bike. and know that I wasn't going to crash and burn Thank you again "
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By: Brandy HudsonFalls,NY
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"awesome experience dealing with Tom McDermott's Harley Davidson!!! This is my first Harley and I couldn't be happier!! Thank you for all your help!! Craig T Combs"
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By: craig lake lurerne,NY
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"McDermott's staff makes everyone feel like part of the family. They take the time to talk to you, unlike some other dealerships I've been in. All my experiences, thus far, with McDermott's have been pleasurable, and I've told ALL my friends to go to McDermott's when they're ready to buy again. No need to shop around, McDermott's is the place to go."
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By: Andrew Albany,NY
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"Great staff,sales and parts made it fun to get our first
Harley."
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By: Frederick Queensbury,NY
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"On 7/19/08 while riding on Alma's ride, I was involved in a accident. The immediate response of the members of McDermott's Harley Davidson was helpful to myself & my passenger. They also waited there for HOG Towing and followed them back to the shop to make sure that my bike was safe and secure. On the following Tuesday they had my estimate done and I met w/ Brandon and the Progressive rep.
I am sure that my bike will be fixed ASAP as their service has been in the past. I will keep you up to date when I receive my bike back"
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By: Bob Saratoga Springs,NY
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"Very friendly service always at McDermott's.. My old bud, Tom is there to make sure all stays smooth.. Although I miss the old shop, the new place is well laid out and the staff is #1. I always stop by when in the Lake George region. It's a great old fashioned dealership! "
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By: NIck Yonkers,NY
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"When my husband Scott and I decided we wanted Harleys, we went to you and got not just one, but two of the same in different colors. We felt like part of the crew and that says a lot! Even now that my husband has passed, I can walk in and feel like the crew. We love everyone at McDermott's. They are the Greatest."
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By: patricia Rutland,VT
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"My husband bought a Harley from McDermott's last year and he had a great experience. Great customer service. People are always helpful and polite. He loves his motorcycle. I got my motorcycle license and just bought a Harley from McDermott's this year. I also had a good experience. Great customer service. We would both recommend them to anyone considering buying a Harley.
Kathy and Gene Fox"
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By: Kathleen Dorset,VT
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"I have had several bikes from several dealers and I have never been treated as well as I have at McDermott's. I have nothing but good to say about every employee there. I consider them as part of my family. If you're looking for a quality bike and great service - look no farther!"
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By: brian hudson falls,NY
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"THE BEST HARLEY DEALERSHIP I HAVE EVER DEALT WITH. MY 3RD BIKE AND WILL NEVER BUY FROM ANYONE ELSE. ALISE IS TOP NOTCH. THANKS"
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By: MICHAEL TROY,NY
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By: Brian Hudson Falls,NY
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"We enjoyed dealing with the staff because they don't pressure you to make a sale or purchase. The biggest reason I purchased is the knowledge they have within their staff. Every question or concern was answered to date. I would like to thank everyone and wish them a Happy Holiday!"
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By: craig & susan queensbury,NY
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"Just wanted to say thanks to everyone at McDermott's for helping me purchase my '08 Street Bob. From first swinging a leg over, to taking a test ride, to signing on the dotted line, you guys were top-notch. A good bunch of people who make you feel at home when you walk through the door. I tell people, "if you're even thinking about buying a Harley...THIS is the place to go". Now, I just have to wait for the snow to go away to get riding!"
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By: Patrick Wilton,NY
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"I will never buy another bike from any dealer except McDermott's. They are top-notch in my book. They care more about customer satisfaction, more than any other purchase I have made in the past. They treat all of their customers like family."
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By: craig queensbury,NY
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"I just had to let you know how happy I was with the service I received while attending the "Adirondack Rendezvous". Not only was I treated with courtesy, the genuine empathy and outstanding customer service was incomparable to any other dealership I have ever been to. (With 95,000 plus miles, you know I have visited quite a few!) I want to give my sincere thanks to everyone at McDermott's for getting me back on the road in record time and you can rest assured, I will be sharing my experience with Harley Headquarters in the post "Rendezvous" survey.
Thank you all so much, Ellen Cahill"
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By: ELLEN GLASTONBURY,CT
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"This shop is truly the best that I have ever been at, the service was the greatest, these guys really took the time with our bike to figure out what was wrong so we could have a safe trip back to Pennsylvania. The prices are great for the parts and for labor again they are the best."
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By: Crissy Frackville,PA
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"My experience at McDermott's has been excellent from the first day I brought my FatBoy in for service after I bought it in a private sale in Warren, Mich. Butch, Mike, Tim, and Alise have always taken the time to help me in servicing my bike and with the purchase of accessories for my bike. When I had to replace my windshield and they did not have one in stock, they quickly found one for me at another dealer. Can only describe them in three words ... SIMPLY THE BEST ! ! ! ! "
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By: Ed Mechanicville,NY
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"I was there for Americade. I had a problem with my bike. Your tech guys looked at it and fixed it right away. You didn't overcharge me for the job well done like some other places would have. You were very busy that day and I wanted to say thanks again for a great job. Please thank your tech guys for me. They did a great job. Tell them I think they're underpaid. LOL! You have a great place and personnel. Keep up the great work.
david herringshaw
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By: david little falls,NY
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"Tim Allen was the biggest help ever. He knew exactly what I wanted just by a couple questions. My bike is perfect. Lorrie was great with the paperwork and made everything go smooth. Kara was always willing to help me find my parts. Gotta love her smile.. Thanks a whole lot to everyone at McDermott's!!!"
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By: Michael Tupper Lake,NY
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"I would like to commend the entire staff of "McDermott's" for getting me back on the road during Americade. I would highly recommend them to all. They went out of their way to help me. What a friendly & courteous staff, three cheers to all. Thanks "Alise" for getting me over to your dealership. I met you at the demo rides in town with Jason (Hillbilly). Thank you all so much. Rich & Pat Bocchino"
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By: Rich Maywood,NJ
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"I have a 2007 FLHT Classic and while travelling through your area was nearing my 1000 mile first service check. I phoned and booked an appointment a couple of days before my arrrival in Fort Ann. When I arrived at your dealership I was treated professionally by everyone in the service department. The work was completed on my bike immediately and it was detailed and cleaned after. I was truly impressed by the interest and first class customer service shown by all your staff. Thanks for a great experience and leaving as a happy customer. "
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By: David Shanty Bay,ON
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"I came to the Ladies garage party and it was great. Well done, informative and fun! Now I can pick up my bike if I drop it!"
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By: Maureen Ballston Spa,NY
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"Very nice X-mas gift!!!! Had no clue it was in my garage for two weeks. I was a litte upset after visiting the shop and it wasn't there (2006 H-D Dyna Super Glide), but what I didn't know was my wife had already bought it for me. Excellent job Alise, Thank you!!!!!!!!!"
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By: jason potsdam,NY
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"The sales associates made buying my first bike very pleasant and exciting. Everyone I delt with was very helpful and went out of their way to make sure I was happy. They bring sales to a personal level and they are like one big family. Thanks for everything!!! "
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By: Wayne & Mara Queensbury,NY
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"As long as I have been coming here, I've never had a bad experience, no matter if I stopped to make a purchase or just to say hello. Save yourself a lot of time: DON'T SHOP AROUND!! You won't find a better deal or nicer people! If you do, you were probably drunk and didn't notice the difference anyway!!"
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By: terry schuylerville,NY
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"You guy's rock. I live 71 miles from you and I prefer your business over the local HD shop which is 5 miles away. Your mechanics are superior as is your service dept. sales staff and detailers.
Paul Byrne"
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By: Paul Cropseyville,NY
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"I purchased a 2006 Softail while on vacation in Lake George and I have to say that the sales and service team went way above and beyond the call of duty!"
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By: Anthony Rocky Point, NY,NY
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"Tom invited me to come to his shop on route 4 in Fort Ann. I ordered my 2001 FXD and picked it up in March of 2001.
Although just after I puchased it I developed some serious health issues and was unable to ride for about 3 years.
All is well now and I'm slowly putting the miles on.....
The whole experience at this dealership was awesome,
from deciding on a bike to the actual purchase, then the service.
I want to especially thank Butch!
He is what all Service Managers should strive to be!
He and his crew are the best at what they do!
McDermott's HD it's the only Dealer that will ever see my bike for service!"
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By: John Mechanicville,NY
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"Thanks to everyone, Tim for helping me put together a solid 95" build, Brian for building it, oh and for letting me ride his "65", Butch and Mike for always finding time for me to get in, where else does the Service Manager offer his personal Harley as a loaner. Cindy and Alise for putting up with me, the girls that keep the shelves stocked with all kinds of goodies I can't live without, and to who ever makes that fabulous shop coffee that could wake up Rumple Stilkskin."
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By: Greg Hampton,NY
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"My 96 Ultra Classic was brought in on Thursday of Americade week on a flatbed. My workorder was written up immediately by Mr. McDermott himself. He then directed me to Mike in service. I had a gremlin in my electrical system. Mike made me feel like I was the only person in service. I was given fast service by Shane and kept informed by Butch. My bike was diagnosed with a bad ECM. Staying was not an option for me so they gave it a good bandage and let me leave. You folks are the best. I will always stop in to say hello when in town. Mr. M....I will say hello to Gene Baron for you!!!!!"
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By: Vicky Farmingville,NY
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"I was shopping for a new motorcycle this year and went to several Harley dealerships. I asked the price of the bike I wanted (FLHTCI) at one dealership and they said $19,900.00. I thought that this was very high. They also told me that if I got a quote from another dealer that they would match it. Maybe its just me but if I am going around shopping for a motorcycle I am going to buy the bike from the dealership that has the price set right to begin with. That dealer is McDermott's. They had a very good price on my bike ($1,300.00 less). It seems to me that the dealership with the high quote was trying to inflate their prices as much as possible. If it took another dealer (McDermott's)treating me fairly to get them to match the price why would I go back to them. My experience at McDermott's was a very pleasurable experience. I found the Harley dealership that I'll be dealing with from now on. It does pay to shop around and it's worth the trip."
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By: Byron Bennington,VT
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"Tom, Pat, Alise, Butch and Crew:
These folks are the best!! I have been doing business with Tom and Crew since 1978. From the old days at Lake Sunnyside when Pat was still a little kid riding a dirt bike out back, or was that Tom? I didn't own a Harley then, but I was always treated as a friend and a valued cutomer by Tom and Alma. It took me 25 years to buy my first Harley
then I bought a second one for the other half. I tell everyone to go see Alise if they want to buy a bike. Maybe they can become part of the crew too! Bob Kelley "
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By: Bob South Glens Falls,NY
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"I recently purchased my first Harley Davidson. Alise and the McDermotts crew made the experience an extremely pleasant one. Alise went out of her way to accomodate me and keep me informed of the progress. I would buy from them again ANYTIME, and will highly recommend them to anyone looking to buy a Harley. Best customer service I've seen in ages, KEEP UP THE OUTSTANDING WORK GUYS AND GALS !!"
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By: Mark Rotterdam,NY
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"Been dealing with the Tom McDermott crew since 1981 - have sent many a happy rider to this company for a variety of reasons. I would not buy a bike anywhere else, hell, I even travel a hundred miles round trip for service. My personal family deals here as well as many of my MC family!
Nice bunch of people! It's even nice to see "Olde Man McDermott" every now and again! jrd"
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By: John R Clifton Park,NY
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"I never dreamed when we walked through the doors of McDermott`s that day in August 2000, that it would change our lives forever, but it did. Right from the beginning of sales, to buying our bike. Then adding accessories. It has been a postive, wonderful, fun experience. Their service is the best in the area. I know when I bring the bike in for service, that it will be done in a reasonable time and done right. I don`t have to worry because I know Butch has made sure that bike is safe to ride. Thank you Tom and your family, and everyone that works for you for a great time. Diane Noradki"
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By: Diane Mechanicville,NY
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"I have had service and performance work done in my area since 1987 and after less than favorable experiences, I travel about an hour to have quality 1 visit work performed with an (I'll treat it as if it were my own)attitude."
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By: Ron Snyders Lake,NY
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" I appreciate the level of customer service that I received from Shelly today and on my previous order. I also would like to thank Shelly for being so courteous on the telephone and I will definitely shop with her again. It is clear to me that she cares about customer service and will go the extra mile to make things right.
Have a nice day.
"
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By: Patrick Ramstein AFB, Germany ,XX
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"Made buying my new bike a pleasure. No pressure very informative staff. Well worth the hour ride for me, even if its just to get oil. The people and service are A++++++++."
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By: Randy Scotia,NY
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"My problem was solved Sunday when I arrived at your dealership. In minutes, Mike had a mechanic bring my bike into the shop and started working on it. Tim, in parts, was extremely helpful with getting me the correct parts. A major problem turned into a great dealer experience. You will see me again.
Thanks
Dan"
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By: Dan westport,CT
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"Service Manager Mike was very accomodating about getting me in at a time convenient to me, even offering to stay a little late if needed. Excellent Customer Service on his part , This will keep me coming back !!! Thanks!!"
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By: Anonymous Lake George,NY
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Click here for our current hours!
GPS users, please note that the directions from your gps are incorrect. We are located 2 1/2 miles south of the village of Fort Ann on Route 4. The GPS brings you approx. 11 miles further north into Whitehall than you need to go. We are in the process of trying to resolve this issue. 9/2/11
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