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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page. | |
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"When my husband Scott and I decided we wanted Harleys, we went to you and got not just one, but two of the same in different colors. We felt like part of the crew and that says a lot! Even now that my husband has passed, I can walk in and feel like the crew. We love everyone at McDermott's. They are the Greatest."
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By: patricia Rutland,VT
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"My husband bought a Harley from McDermott's last year and he had a great experience. Great customer service. People are always helpful and polite. He loves his motorcycle. I got my motorcycle license and just bought a Harley from McDermott's this year. I also had a good experience. Great customer service. We would both recommend them to anyone considering buying a Harley.
Kathy and Gene Fox"
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By: Kathleen Dorset,VT
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"I have had several bikes from several dealers and I have never been treated as well as I have at McDermott's. I have nothing but good to say about every employee there. I consider them as part of my family. If you're looking for a quality bike and great service - look no farther!"
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By: brian hudson falls,NY
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"THE BEST HARLEY DEALERSHIP I HAVE EVER DEALT WITH. MY 3RD BIKE AND WILL NEVER BUY FROM ANYONE ELSE. ALISE IS TOP NOTCH. THANKS"
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By: MICHAEL TROY,NY
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By: Brian Hudson Falls,NY
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"We enjoyed dealing with the staff because they don't pressure you to make a sale or purchase. The biggest reason I purchased is the knowledge they have within their staff. Every question or concern was answered to date. I would like to thank everyone and wish them a Happy Holiday!"
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By: craig & susan queensbury,NY
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"Just wanted to say thanks to everyone at McDermott's for helping me purchase my '08 Street Bob. From first swinging a leg over, to taking a test ride, to signing on the dotted line, you guys were top-notch. A good bunch of people who make you feel at home when you walk through the door. I tell people, "if you're even thinking about buying a Harley...THIS is the place to go". Now, I just have to wait for the snow to go away to get riding!"
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By: Patrick Wilton,NY
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"I will never buy another bike from any dealer except McDermott's. They are top-notch in my book. They care more about customer satisfaction, more than any other purchase I have made in the past. They treat all of their customers like family."
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By: craig queensbury,NY
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"I just had to let you know how happy I was with the service I received while attending the "Adirondack Rendezvous". Not only was I treated with courtesy, the genuine empathy and outstanding customer service was incomparable to any other dealership I have ever been to. (With 95,000 plus miles, you know I have visited quite a few!) I want to give my sincere thanks to everyone at McDermott's for getting me back on the road in record time and you can rest assured, I will be sharing my experience with Harley Headquarters in the post "Rendezvous" survey.
Thank you all so much, Ellen Cahill"
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By: ELLEN GLASTONBURY,CT
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"This shop is truly the best that I have ever been at, the service was the greatest, these guys really took the time with our bike to figure out what was wrong so we could have a safe trip back to Pennsylvania. The prices are great for the parts and for labor again they are the best."
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By: Crissy Frackville,PA
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"My experience at McDermott's has been excellent from the first day I brought my FatBoy in for service after I bought it in a private sale in Warren, Mich. Butch, Mike, Tim, and Alise have always taken the time to help me in servicing my bike and with the purchase of accessories for my bike. When I had to replace my windshield and they did not have one in stock, they quickly found one for me at another dealer. Can only describe them in three words ... SIMPLY THE BEST ! ! ! ! "
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By: Ed Mechanicville,NY
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"I was there for Americade. I had a problem with my bike. Your tech guys looked at it and fixed it right away. You didn't overcharge me for the job well done like some other places would have. You were very busy that day and I wanted to say thanks again for a great job. Please thank your tech guys for me. They did a great job. Tell them I think they're underpaid. LOL! You have a great place and personnel. Keep up the great work.
david herringshaw
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By: david little falls,NY
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"Tim Allen was the biggest help ever. He knew exactly what I wanted just by a couple questions. My bike is perfect. Lorrie was great with the paperwork and made everything go smooth. Kara was always willing to help me find my parts. Gotta love her smile.. Thanks a whole lot to everyone at McDermott's!!!"
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By: Michael Tupper Lake,NY
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"I would like to commend the entire staff of "McDermott's" for getting me back on the road during Americade. I would highly recommend them to all. They went out of their way to help me. What a friendly & courteous staff, three cheers to all. Thanks "Alise" for getting me over to your dealership. I met you at the demo rides in town with Jason (Hillbilly). Thank you all so much. Rich & Pat Bocchino"
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By: Rich Maywood,NJ
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"I have a 2007 FLHT Classic and while travelling through your area was nearing my 1000 mile first service check. I phoned and booked an appointment a couple of days before my arrrival in Fort Ann. When I arrived at your dealership I was treated professionally by everyone in the service department. The work was completed on my bike immediately and it was detailed and cleaned after. I was truly impressed by the interest and first class customer service shown by all your staff. Thanks for a great experience and leaving as a happy customer. "
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By: David Shanty Bay,ON
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"I came to the Ladies garage party and it was great. Well done, informative and fun! Now I can pick up my bike if I drop it!"
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By: Maureen Ballston Spa,NY
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"Very nice X-mas gift!!!! Had no clue it was in my garage for two weeks. I was a litte upset after visiting the shop and it wasn't there (2006 H-D Dyna Super Glide), but what I didn't know was my wife had already bought it for me. Excellent job Alise, Thank you!!!!!!!!!"
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By: jason potsdam,NY
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"The sales associates made buying my first bike very pleasant and exciting. Everyone I delt with was very helpful and went out of their way to make sure I was happy. They bring sales to a personal level and they are like one big family. Thanks for everything!!! "
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By: Wayne & Mara Queensbury,NY
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"As long as I have been coming here, I've never had a bad experience, no matter if I stopped to make a purchase or just to say hello. Save yourself a lot of time: DON'T SHOP AROUND!! You won't find a better deal or nicer people! If you do, you were probably drunk and didn't notice the difference anyway!!"
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By: terry schuylerville,NY
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"You guy's rock. I live 71 miles from you and I prefer your business over the local HD shop which is 5 miles away. Your mechanics are superior as is your service dept. sales staff and detailers.
Paul Byrne"
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By: Paul Cropseyville,NY
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"I purchased a 2006 Softail while on vacation in Lake George and I have to say that the sales and service team went way above and beyond the call of duty!"
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By: Anthony Rocky Point, NY,NY
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"Tom invited me to come to his shop on route 4 in Fort Ann. I ordered my 2001 FXD and picked it up in March of 2001.
Although just after I puchased it I developed some serious health issues and was unable to ride for about 3 years.
All is well now and I'm slowly putting the miles on.....
The whole experience at this dealership was awesome,
from deciding on a bike to the actual purchase, then the service.
I want to especially thank Butch!
He is what all Service Managers should strive to be!
He and his crew are the best at what they do!
McDermott's HD it's the only Dealer that will ever see my bike for service!"
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By: John Mechanicville,NY
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"Thanks to everyone, Tim for helping me put together a solid 95" build, Brian for building it, oh and for letting me ride his "65", Butch and Mike for always finding time for me to get in, where else does the Service Manager offer his personal Harley as a loaner. Cindy and Alise for putting up with me, the girls that keep the shelves stocked with all kinds of goodies I can't live without, and to who ever makes that fabulous shop coffee that could wake up Rumple Stilkskin."
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By: Greg Hampton,NY
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"My 96 Ultra Classic was brought in on Thursday of Americade week on a flatbed. My workorder was written up immediately by Mr. McDermott himself. He then directed me to Mike in service. I had a gremlin in my electrical system. Mike made me feel like I was the only person in service. I was given fast service by Shane and kept informed by Butch. My bike was diagnosed with a bad ECM. Staying was not an option for me so they gave it a good bandage and let me leave. You folks are the best. I will always stop in to say hello when in town. Mr. M....I will say hello to Gene Baron for you!!!!!"
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By: Vicky Farmingville,NY
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"I was shopping for a new motorcycle this year and went to several Harley dealerships. I asked the price of the bike I wanted (FLHTCI) at one dealership and they said $19,900.00. I thought that this was very high. They also told me that if I got a quote from another dealer that they would match it. Maybe its just me but if I am going around shopping for a motorcycle I am going to buy the bike from the dealership that has the price set right to begin with. That dealer is McDermott's. They had a very good price on my bike ($1,300.00 less). It seems to me that the dealership with the high quote was trying to inflate their prices as much as possible. If it took another dealer (McDermott's)treating me fairly to get them to match the price why would I go back to them. My experience at McDermott's was a very pleasurable experience. I found the Harley dealership that I'll be dealing with from now on. It does pay to shop around and it's worth the trip."
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By: Byron Bennington,VT
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"Tom, Pat, Alise, Butch and Crew:
These folks are the best!! I have been doing business with Tom and Crew since 1978. From the old days at Lake Sunnyside when Pat was still a little kid riding a dirt bike out back, or was that Tom? I didn't own a Harley then, but I was always treated as a friend and a valued cutomer by Tom and Alma. It took me 25 years to buy my first Harley
then I bought a second one for the other half. I tell everyone to go see Alise if they want to buy a bike. Maybe they can become part of the crew too! Bob Kelley "
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By: Bob South Glens Falls,NY
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"I recently purchased my first Harley Davidson. Alise and the McDermotts crew made the experience an extremely pleasant one. Alise went out of her way to accomodate me and keep me informed of the progress. I would buy from them again ANYTIME, and will highly recommend them to anyone looking to buy a Harley. Best customer service I've seen in ages, KEEP UP THE OUTSTANDING WORK GUYS AND GALS !!"
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By: Mark Rotterdam,NY
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"Been dealing with the Tom McDermott crew since 1981 - have sent many a happy rider to this company for a variety of reasons. I would not buy a bike anywhere else, hell, I even travel a hundred miles round trip for service. My personal family deals here as well as many of my MC family!
Nice bunch of people! It's even nice to see "Olde Man McDermott" every now and again! jrd"
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By: John R Clifton Park,NY
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"I never dreamed when we walked through the doors of McDermott`s that day in August 2000, that it would change our lives forever, but it did. Right from the beginning of sales, to buying our bike. Then adding accessories. It has been a postive, wonderful, fun experience. Their service is the best in the area. I know when I bring the bike in for service, that it will be done in a reasonable time and done right. I don`t have to worry because I know Butch has made sure that bike is safe to ride. Thank you Tom and your family, and everyone that works for you for a great time. Diane Noradki"
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By: Diane Mechanicville,NY
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"I have had service and performance work done in my area since 1987 and after less than favorable experiences, I travel about an hour to have quality 1 visit work performed with an (I'll treat it as if it were my own)attitude."
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By: Ron Snyders Lake,NY
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" I appreciate the level of customer service that I received from Shelly today and on my previous order. I also would like to thank Shelly for being so courteous on the telephone and I will definitely shop with her again. It is clear to me that she cares about customer service and will go the extra mile to make things right.
Have a nice day.
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By: Patrick Ramstein AFB, Germany ,XX
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"Made buying my new bike a pleasure. No pressure very informative staff. Well worth the hour ride for me, even if its just to get oil. The people and service are A++++++++."
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By: Randy Scotia,NY
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"My problem was solved Sunday when I arrived at your dealership. In minutes, Mike had a mechanic bring my bike into the shop and started working on it. Tim, in parts, was extremely helpful with getting me the correct parts. A major problem turned into a great dealer experience. You will see me again.
Thanks
Dan"
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By: Dan westport,CT
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"Service Manager Mike was very accomodating about getting me in at a time convenient to me, even offering to stay a little late if needed. Excellent Customer Service on his part , This will keep me coming back !!! Thanks!!"
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By: Anonymous Lake George,NY
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